24/7 EMERGENCY
Burst pipe? Boiler down? No hot water? Engineers on call right now —
Mon–Fri 8am–6pm · Sat 9am–5pm ·
Emergency line open 24/7
Gas Safe Reg: 123456
Trustpilot 4.9★
24/7 EMERGENCY
Burst pipe? Boiler down? No hot water? Engineers on call right now —
Emergency line open 24/7
Gas Safe Reg: 123456
Trustpilot 4.9★
Last updated: 8 August 2026 · Brilliant Plumbing Co
Brilliant Plumbing Co (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal data we collect when you contact us, book a service, or use our website, how we use it, and the choices and rights you have. We act as the data controller for the personal data described in this policy, and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
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Contact details
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Name, phone number, email address, property address
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Booking details |
Nature of the job, appointment time, postcode, notes you provide |
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Payment information |
Billing details processed via our payment provider (we do not store full card numbers) |
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Communications |
Records of calls, emails, and web form enquiries for quality and training purposes |
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Website usage |
Pages visited, general location, device and browser type, via cookies and analytics |
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We process your data under the following legal bases: performance of a contract (to deliver the service you have booked), legitimate interests (such as improving our services and preventing fraud), legal obligation (such as Gas Safe record-keeping), and consent (for optional marketing communications, which you can withdraw at any time).
We do not sell your personal data. We may share it with:
All third parties we work with are required to protect your data in line with UK GDPR standards.
We retain booking and job records for as long as necessary to fulfil our contractual, guarantee, and legal obligations — typically up to 6 years for financial and safety-related records, in line with statutory requirements. Marketing consent records are kept until you withdraw consent or request deletion.
Under UK GDPR, you have the right to:
To exercise any of these rights, contact us using the details below. We will respond within one calendar month.