24/7 EMERGENCY
Burst pipe? Boiler down? No hot water? Engineers on call right now —
Mon–Fri 8am–6pm · Sat 9am–5pm ·
Emergency line open 24/7
Gas Safe Reg: 123456
Trustpilot 4.9★
24/7 EMERGENCY
Burst pipe? Boiler down? No hot water? Engineers on call right now —
Emergency line open 24/7
Gas Safe Reg: 123456
Trustpilot 4.9★
Last updated: 8 August 2026 · Brilliant Plumbing Co
We may update these terms from time to time. The version in force at the time you book will apply to that booking.
We provide plumbing, heating, and related domestic and commercial services across Greater London, including but not limited to emergency plumbing, boiler installation and repair, central heating, bathroom and kitchen plumbing, drainage, and related works as advertised on our website.
Availability of specific services may vary by borough and postcode. We reserve the right to decline a job where it falls outside our scope of qualification, is unsafe to carry out, or requires specialist subcontracted trades.
Bookings can be made by phone, online enquiry form, or through our booking line. For non-emergency work, we will confirm an appointment window; for emergency callouts, we aim to dispatch the nearest available engineer as soon as possible, with an estimated time of arrival provided by SMS or phone.
Where a fixed price is quoted for a specific job (as shown on our pricing pages), that price will be confirmed by your engineer on arrival, based on an assessment of the work required, before any work begins. No call-out charge applies. We do not add surcharges for evenings, weekends, or bank holidays on services advertised as such.
Where the scope of work extends beyond the original assessment (for example, hidden pipework damage, or additional parts required), we will explain the revised cost and obtain your approval before proceeding.
Payment is due on completion of the work unless otherwise agreed in writing. We accept card payment, bank transfer, and other methods as displayed at the time of booking. VAT Registration: 123 4567 89.
You may cancel or reschedule a non-emergency appointment free of charge with at least 24 hours’ notice. Cancellations made with less notice, or where our engineer attends and is unable to gain access to the property, may incur a reasonable charge to cover the wasted appointment.
We reserve the right to cancel or postpone an appointment in circumstances beyond our reasonable control, and will notify you as soon as practicable.
All work carried out is covered by our 12-month workmanship guarantee from the date of completion, covering defects arising from the quality of our labour. This guarantee does not cover:
To make a guarantee claim, contact us using the details below with your job reference and a description of the issue.
Where we supply materials or parts as part of a job, these are covered by the manufacturer’s warranty in addition to our workmanship guarantee. Where you request the use of customer-supplied materials, our workmanship guarantee applies to installation only, and we accept no responsibility for the quality or suitability of materials not supplied by us.
Brilliant Plumbing Co