Privacy Policy

Last updated: 8 August 2026 · Brilliant Plumbing Co

1. Introduction

Brilliant Plumbing Co (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal data we collect when you contact us, book a service, or use our website, how we use it, and the choices and rights you have. We act as the data controller for the personal data described in this policy, and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

Category	Examples
Contact details		Name, phone number, email address, property address
Booking details		Nature of the job, appointment time, postcode, notes you provide
Payment information		Billing details processed via our payment provider (we do not store full card numbers)
Communications		Records of calls, emails, and web form enquiries for quality and training purposes
Website usage		Pages visited, general location, device and browser type, via cookies and analytics

3. How We Use Your Data

To arrange and carry out the plumbing or heating services you have requested
To contact you about your appointment, including confirmations and engineer ETAs
To process payment for completed work
To respond to enquiries, complaints, or guarantee claims
To send service reminders or relevant offers, where you have not opted out
To improve our website and services through aggregated, anonymised analytics

4. Our Legal Basis

5. Sharing Your Data

We do not sell your personal data. We may share it with:

Engineers and subcontractors carrying out the booked work
Payment processors to handle transactions securely
IT and software providers who support our booking and scheduling systems
Law enforcement or regulators, where required by law

All third parties we work with are required to protect your data in line with UK GDPR standards.

6. How Long We Keep Data

We retain booking and job records for as long as necessary to fulfil our contractual, guarantee, and legal obligations — typically up to 6 years for financial and safety-related records, in line with statutory requirements. Marketing consent records are kept until you withdraw consent or request deletion.

7. Cookies

Our website uses cookies to remember your preferences, understand how visitors use our site, and improve performance. You can control or disable cookies through your browser settings; disabling some cookies may affect site functionality.

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data, subject to legal retention requirements
Object to or restrict certain processing
Request data portability
Withdraw consent to marketing at any time

To exercise any of these rights, contact us using the details below. We will respond within one calendar month.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure, including encrypted storage, restricted access controls, and staff training on data handling.

10. Children's Data

Our services are intended for adults. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page shows when it was last updated. We encourage you to review this page periodically.

12. Contact Us & Complaints

If you have any questions about this policy or how we handle your data, please contact us. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

Brilliant Plumbing Co

📞 07405088196 (24/7 line)

✉️ booking@brilliantplumbing.co.uk

Registered in England & Wales